Owners stories

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"It has certainly lived up to our expectations as a holiday destination for ourselves and the investment returns look promising."

Villa #27 - Natural Retreats Trewhiddle - May 2018

What was it about the local area that inspired you to purchase a holiday property, both from an investment and holidaymaker perspective?
We have been coming down to this area for over 30 years with our family and we have come to love the place. The coast and countryside are beautiful and the beaches don’t get busy, even in high season. Our research suggested that Cornwall represented a good investment opportunity because of the natural beauty of the area and the number, quality and variety of attractions for the family. It ticked virtually all the boxes in terms of what visitors would be looking for. Trewhiddle in particular is ideally situated being equidistant from the very best North and South coast beaches.

Is this your first holiday home purchase, and has it lived up to your expectations?
This is our first holiday home purchase. We brought the property to use both for ourselves and family and friends and as an investment. It has certainly lived up to our expectations as a holiday destination for ourselves and the investment returns look promising.

What is it about Natural Retreats as a business that appealed to you when purchasing a holiday property?
There were a variety of factors: (i) their marketing and branding was strong and they were at a desirable price point in the marketplace to provide a good return on our investment; (ii) our initial and subsequent dealings with local and national representatives of Natural Retreats have been very positive.

How would you describe your relationship with the team at Natural Retreats?
Our interactions have been with the local and head office teams. The local teams have been extremely professional, friendly and helpful. Similarly, our contacts with head office have been highly professional and business-like, always doing things when they said they would and being understanding during our first few months of ownership when we were learning the ropes.

Has the Owner’s Portal helped you to keep up-to-date with your investment?
Yes it has been very helpful. The data supplied is accurate and helpful and it makes it easy to keep track of our bookings, costs and income. It can be accessed via the phone and iPad so it is especially easy to use.

Have you been happy with the service you have received from Natural Retreats?
Yes we have been delighted with the service we have received. The local team go out of their way to make all the potentially time consuming aspects of being an owner very easy and efficient. In particular, they are able to help in a whole range of ways from arranging for maintenance, monitoring standards of cleanliness, providing advice on any necessary updates and taking deliveries.

Do you have any top tips or words of advice for those looking to purchase a holiday home?
The decision has to be a mix of the head and the heart if you see it as an investment as well as a home for holiday use so: (i) do your sums in some detail – Natural Retreats helpfully supplied a lot of past data to help us understand the income, costs and the potential return on our investment; (ii) check out whether you and family and friends will actually want to use it and whether the configuration is suitable for them; (iii) try it out before you buy and take plenty of time to make your decision; (iv) be prepared to spend a little time learning how to manage the finances – Natural Retreats make it very easy but there is still work to be done for example regarding income tax, business rates etc.

 

 

"NR are well versed at what they do and from an owner and holidaymakers view I believe they do it very very well."

Villa #16 - Natural Retreats Trewhiddle - May 2018

What was it about the local area that inspired you to purchase a holiday property, both from an investment and holidaymaker perspective?
Having enjoyed many holidays over the last twenty plus years in the south west we finally chose Natural Retreats in St Austell for our holiday home as it was central to all that is on offer. We also believe that our holiday home makes a great investment as Cornwall is full of history and places to explore with no two visits being the same, with that people will naturally return to explore all that is on offer.

Is this your first holiday home purchase, and has it lived up to your expectations?
No we have purchased other holiday/ investment property before but not in the UK. This has though by far lived up to and exceeded expectations for both an investment and our personal holiday expectations.

What is it about Natural Retreats as a business that appealed to you when purchasing a holiday property?
We have found the staff at Natural Retreats to be enthusiastic and passionate during our initial viewing process which made the decision to buy with them an easy one. This same ethic from them continues three years on. We also find the business model to us as owners to be fair, open, honest and well balanced. We are well informed on site maintenance that may have any possible effect to the site, along with up and coming requirements that are recommended on our own property.

How would you describe your relationship with the team at Natural Retreats?
Our relationship with the N/R team has been excellent, with never a cause for complaint from ourselves.  Should any area need attention we only have to ask and it is swiftly addressed. We find the team on site always approachable to discuss anything from replacing a worn or damaged item, through to where is the best butchers they really are happy to help.

Have you been happy with the service you have received from Natural Retreats?
The service we receive is very good with an excellent line of dialogue between ourselves and any department within the NR business.

Do you have any top tips or words of advice for those looking to purchase a holiday home?
Natural Retreats should be a serious consideration for anyone looking for a holiday home or investment property, certainly from our in St Austell experience. NR are well versed at what they do and from an owner and holidaymakers view I believe they do it very very well.

 

 

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